Product Support

Support is provided by the developers themselves, and not untrained help desk personnel following checklists.

PFS-Trans Includes

• Unlimited On-Line Support for 2 Years
• Free Upgrades for 2 Years
• Maintenance Releases for 2 Years

If you are having problems with TrakSoft PDM, or have questions or suggestions, please follow the process below.

Support Request

Submit Support Ticket via our On-Line Support System

Click on the link below to submit your support ticket. Please be very descriptive regarding your problem or question. Please include the following information:

• Your e-mail Address. We may need to get further information from you.
  
  
• The Operating System you are using (ie Windows 95, 98, ME, 2000, NT, or XP). Please include the service pack installed.
  
  
• The location within PFS-Trans you were at when the problem occurred. This would be the window or report name.
  
  
• What you were doing when the error occurred. For example, you hit the Save Button to save the data to the database when the error occurred.
  
  
• Your registration number. This was e-mailed to you when you purchased PFS-Trans.
  
  

Once you have submitted the error or question to us, it may take up to 72 hours to respond. However, we make every attempt to respond within 24 hours. We will reply via e-mail or phone.

Click Here to submit a Support Ticket

Track the Status of your Support Ticket

• Check Your Support Ticket Status: Check the status of your submitted support ticket. Please enter your e-mail address below and select the "Retrieve Support Tickets" Button. Tickets that are completed (status is Closed) will still be maintained for six months after the closing date.